@extends('layouts.app-admin')

@section('title', 'Detail Ticket - ' . $ticket->ticket_code)

@section('content')
    <div class="page-wrapper">
        <div class="container-xl">
            <!-- Page header -->
            <div class="page-header d-print-none">
                <div class="row g-2 align-items-center">
                    <div class="col"> 
                        <nav aria-label="breadcrumb">
                            <ol class="breadcrumb">
                                <li class="breadcrumb-item"><a href="{{ route('admin.tickets.index') }}">Support Ticket</a>
                                </li>
                                <li class="breadcrumb-item active">{{ $ticket->ticket_code }}</li>
                            </ol>
                        </nav>
                        <h2 class="page-title">
                            <i class="ti ti-ticket me-2"></i>
                            {{ $ticket->subject }}
                        </h2>
                        <div class="text-muted mt-1">Ticket #{{ $ticket->ticket_code }}</div>
                    </div>
                    <div class="col-auto ms-auto d-print-none">
                        <div class="btn-list">
                            @if ($ticket->status === 'resolved')
                                <form action="{{ route('admin.tickets.reopen', $ticket->id) }}" method="POST"
                                    class="d-inline">
                                    @csrf
                                    @method('PATCH')
                                    <button type="submit" class="btn btn-warning">
                                        <i class="ti ti-refresh me-2"></i>
                                        Buka Kembali
                                    </button>
                                </form>
                            @elseif(in_array($ticket->status, ['open', 'progress']))
                                <form action="{{ route('admin.tickets.resolve', $ticket->id) }}" method="POST"
                                    class="d-inline">
                                    @csrf
                                    @method('PATCH')
                                    <button type="submit" class="btn btn-success">
                                        <i class="ti ti-check me-2"></i>
                                        Tandai Selesai
                                    </button>
                                </form>
                            @endif
                        </div>
                    </div>
                </div>
            </div>

            <!-- Page body -->
            <div class="page-body">
                <div class="row row-cards">
                    <div class="col-md-8">
                        <!-- Ticket Content -->
                        <div class="card">
                            <div class="card-header">
                                <h3 class="card-title">Deskripsi Masalah</h3>
                            </div>
                            <div class="card-body">
                                <div class="d-flex align-items-center mb-3">
                                    <span class="avatar avatar-md me-3"
                                        style="background-image: url({{ $ticket->user->profile_picture_url ?? asset('img/default-avatar.png') }})"></span>
                                    <div>
                                        <div class="fw-bold">{{ $ticket->user->name }}</div>
                                        <div class="text-muted">{{ $ticket->created_at->format('d M Y, H:i') }}</div>
                                    </div>
                                </div>
                                <div class="markdown">
                                    {!! nl2br(e($ticket->description)) !!}
                                </div>
                            </div>
                        </div>

                        <!-- Replies -->
                        @if ($ticket->replies->count() > 0)
                            <div class="card mt-3">
                                <div class="card-header">
                                    <h3 class="card-title">Balasan ({{ $ticket->replies->count() }})</h3>
                                </div>
                                <div class="card-body p-0">
                                    @foreach ($ticket->replies as $reply)
                                        <div
                                            class="d-flex p-3 {{ !$loop->last ? 'border-bottom' : '' }} {{ $reply->is_staff_reply ? 'bg-light' : '' }}">
                                            <span class="avatar avatar-md me-3"
                                                style="background-image: url({{ $reply->user->profile_picture_url ?? asset('img/default-avatar.png') }})"></span>
                                            <div class="flex-fill">
                                                <div class="d-flex align-items-center mb-2">
                                                    <div class="fw-bold me-2">{{ $reply->user->name }}</div>
                                                    @if ($reply->is_staff_reply)
                                                        <span class="badge bg-blue">Staff</span>
                                                    @endif
                                                    <div class="text-muted ms-auto">
                                                        {{ $reply->created_at->diffForHumans() }}</div>
                                                </div>
                                                <div class="markdown">
                                                    {!! nl2br(e($reply->message)) !!}
                                                </div>
                                            </div>
                                        </div>
                                    @endforeach
                                </div>
                            </div>
                        @endif

                        <!-- Reply Form -->
                        @if ($ticket->status !== 'closed')
                            <div class="card mt-3">
                                <div class="card-header">
                                    <h3 class="card-title">Balas Ticket</h3>
                                </div>
                                <form action="{{ route('admin.tickets.reply', $ticket->id) }}" method="POST">
                                    @csrf
                                    <div class="card-body">
                                        <div class="mb-3">
                                            <textarea class="form-control @error('message') is-invalid @enderror" name="message" rows="5"
                                                placeholder="Tulis balasan Anda..." required>{{ old('message') }}</textarea>
                                            @if ($errors->has('message'))
                                                <div class="invalid-feedback">{{ $errors->first('message') }}</div>
                                            @endif
                                        </div>
                                    </div>
                                    <div class="card-footer">
                                        <div class="d-flex">
                                            <button type="submit" class="btn btn-primary">
                                                <i class="ti ti-send me-2"></i>
                                                Kirim Balasan
                                            </button>
                                        </div>
                                    </div>
                                </form>
                            </div>
                        @endif
                    </div>

                    <div class="col-md-4">
                        <!-- Ticket Information -->
                        <div class="card">
                            <div class="card-header">
                                <h3 class="card-title">Informasi Ticket</h3>
                            </div>
                            <div class="card-body">
                                <div class="mb-3">
                                    <label class="form-label">Kode Ticket</label>
                                    <div class="form-control-plaintext">#{{ $ticket->ticket_code }}</div>
                                </div>
                                <div class="mb-3">
                                    <label class="form-label">Status</label>
                                    <div>
                                        <span
                                            class="badge bg-{{ $ticket->status_color }}">{{ $ticket->status_label }}</span>
                                    </div>
                                </div>
                                <div class="mb-3">
                                    <label class="form-label">Kategori</label>
                                    <div class="form-control-plaintext">{{ $ticket->category_label }}</div>
                                </div>
                                <div class="mb-3">
                                    <label class="form-label">Dibuat</label>
                                    <div class="form-control-plaintext">{{ $ticket->created_at->format('d M Y, H:i') }}
                                    </div>
                                </div>
                                <div class="mb-3">
                                    <label class="form-label">Diperbarui</label>
                                    <div class="form-control-plaintext">{{ $ticket->updated_at->format('d M Y, H:i') }}
                                    </div>
                                </div>
                                @if ($ticket->replies->count() > 0)
                                    <div class="mb-0">
                                        <label class="form-label">Total Balasan</label>
                                        <div class="form-control-plaintext">{{ $ticket->replies->count() }}</div>
                                    </div>
                                @endif
                            </div>
                        </div>

                        <!-- Help Card -->
                        <div class="card mt-3">
                            <div class="card-body">
                                <div class="d-flex align-items-center">
                                    <div class="subheader">Butuh bantuan lebih?</div>
                                </div>
                                <div class="text-muted">
                                    Jika masalah Anda belum terselesaikan, Anda dapat menghubungi tim support kami melalui:
                                </div>
                                <div class="mt-3">
                                    <a href="mailto:support@musicplatform.com" class="btn btn-outline-primary w-100 mb-2">
                                        <i class="ti ti-mail me-2"></i>
                                        Email Support
                                    </a>
                                    <a href="#" class="btn btn-outline-secondary w-100">
                                        <i class="ti ti-message-circle me-2"></i>
                                        Live Chat
                                    </a>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
@endsection

@section('scripts')
    <script src="https://cdn.jsdelivr.net/npm/sweetalert2@11"></script>
    <script>
        // Show success/error messages
        @if (session('success'))
            Swal.fire({
                icon: 'success',
                title: 'Berhasil!',
                text: '{{ session('success') }}',
                timer: 3000,
                showConfirmButton: false
            });
        @endif

        @if (session('error'))
            Swal.fire({
                icon: 'error',
                title: 'Gagal!',
                text: '{{ session('error') }}',
                confirmButtonText: 'OK'
            });
        @endif

        // Auto-resize textarea
        const textarea = document.querySelector('textarea[name="message"]');
        if (textarea) {
            textarea.addEventListener('input', function() {
                this.style.height = 'auto';
                this.style.height = (this.scrollHeight) + 'px';
            });
        }

        // Form validation
        const form = document.querySelector('form[action*="reply"]');
        if (form) {
            form.addEventListener('submit', function(e) {
                const message = document.querySelector('textarea[name="message"]').value.trim();

                if (!message) {
                    e.preventDefault();
                    Swal.fire({
                        icon: 'warning',
                        title: 'Oops...',
                        text: 'Harap tulis balasan terlebih dahulu!',
                        confirmButtonText: 'OK'
                    });
                    return;
                }

                if (message.length < 10) {
                    e.preventDefault();
                    Swal.fire({
                        icon: 'warning',
                        title: 'Pesan Terlalu Pendek',
                        text: 'Balasan harus minimal 10 karakter!',
                        confirmButtonText: 'OK'
                    });
                    return;
                }

                // Show loading
                Swal.fire({
                    title: 'Mengirim Balasan...',
                    text: 'Mohon tunggu sebentar',
                    allowOutsideClick: false,
                    showConfirmButton: false,
                    didOpen: () => {
                        Swal.showLoading();
                    }
                });
            });
        }

        // Confirmation for resolve ticket
        const resolveForm = document.querySelector('form[action*="resolve"]');
        if (resolveForm) {
            resolveForm.addEventListener('submit', function(e) {
                e.preventDefault();

                Swal.fire({
                    title: 'Tandai Selesai?',
                    text: 'Apakah Anda yakin ingin menandai ticket ini sebagai selesai?',
                    icon: 'question',
                    showCancelButton: true,
                    confirmButtonColor: '#3085d6',
                    cancelButtonColor: '#d33',
                    confirmButtonText: 'Ya, Tandai Selesai!',
                    cancelButtonText: 'Batal'
                }).then((result) => {
                    if (result.isConfirmed) {
                        this.submit();
                    }
                });
            });
        }

        // Confirmation for reopen ticket
        const reopenForm = document.querySelector('form[action*="reopen"]');
        if (reopenForm) {
            reopenForm.addEventListener('submit', function(e) {
                e.preventDefault();

                Swal.fire({
                    title: 'Buka Kembali Ticket?',
                    text: 'Apakah Anda yakin ingin membuka kembali ticket ini?',
                    icon: 'question',
                    showCancelButton: true,
                    confirmButtonColor: '#f59e0b',
                    cancelButtonColor: '#d33',
                    confirmButtonText: 'Ya, Buka Kembali!',
                    cancelButtonText: 'Batal'
                }).then((result) => {
                    if (result.isConfirmed) {
                        this.submit();
                    }
                });
            });
        }
    </script>
@endsection